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Inquiry
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Launching a brand, growing online or looking for a supply partner? Send us a few details. We reply within one business day with honest advice and a clear next step. No pressure, no obligation.
FAQ
Questions we hear most.
Can't find your answer? Email hello@pazzlo.com.
For Brands and Businesses
What does Pazzlo do?
We help products become brands and reach customers. We combine branding, marketing, e-commerce management and import-export under one team. We also run two brands of our own: natural home goods and naturally sourced foods.
Do I have to use all of your services?
No. Many clients start with one, such as brand identity or Amazon setup, and add others later. Others use the full process, from sourcing to selling.
How much does it cost?
Every project is different, so we quote each one after a short discovery call. No obligation; scope, timeline and price in writing before you commit.
How long does it take to launch a product?
It depends on the product. Brand design, sourcing, production, shipping and listing setup all take time. Ocean freight Colombo to Los Angeles takes about 28 days port to port on the fastest services; air freight a few days to a week door to door. We give a written timeline at the start.
Do you work with brands outside the U.S.?
Yes. Our team works across five countries and serves clients in the U.S., Canada and the UAE. Main focus is the U.S. market.
For Retailers and Buyers
Minimum order quantities?
Depend on the product and are quoted per order. Request our line sheet or send an inquiry.
Can I get samples?
Yes, on request; sample terms confirmed when we quote.
Do you offer private label?
Yes. Choose a product, customize size, material, color, logo and packaging. You approve samples before production begins.
How do shipping and customs work?
FOB or delivered (DDP) terms quoted per order. We prepare commercial invoice, packing list, bill of lading or air waybill, certificate of origin, and work with licensed customs brokers. For food, an FDA prior notice is filed before arrival: at least 8 hours before arrival by sea, or 4 hours by air.
Are your products certified, and are your foods FDA compliant?
We plan every product around U.S. requirements, including FDA rules and U.S. label standards for foods. Our own registrations and certifications are in progress, and we will post each one on our Sourcing & Quality page as soon as it's issued. Meanwhile, we collect the certificates our suppliers hold and can share copies on request.
What if an order arrives damaged or incorrect?
Contact us and send photos. We review every claim and handle damaged or incorrect items under the written terms of your order.
For Suppliers
Do I need export experience?
No. We guide you through labeling, paperwork and shipping, step by step.
How and when do you pay?
We buy outright. A deposit is paid when the order is confirmed, and the balance after delivery and inspection. Everything is written in the purchase order before production starts.
Which products are you looking for?
Natural home goods (rubber, coconut and coir, wood, cane and rattan, handloom, batik, clay and terracotta) and foods (tea, spices, cinnamon, pepper, dried fruit, natural drinks).